Grievance Redressal Policy

Introduction to Grievance Redressal Policy

RGSK is committed to addressing user grievances promptly and effectively.

1. Lodging a Complaint

Users can submit complaints via:

• Email: ramayanihospitality@gmail.com
• Phone: +91-6389955106
• In-person at any RGSK center

2. Resolution Timeline

We aim to resolve complaints within 10 business days. Complex issues may require additional time, and users will be informed accordingly.

3. Escalation

If unsatisfied with the initial resolution, users may escalate the matter to our Headquarters in Lucknow, Uttar Pradesh:

• Address: Samay Pay CORPORATE TOWER B-219, Indira Nagar, Lucknow, U.P. - 226016
• Email: ramayanihospitality@gmail.com
• Call:+91-6389955106